Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE SUBSCRIBING TO OR USING ANY OF OUR SERVICES. These Terms of Service, together with our Privacy Policy and any other agreements explicitly incorporated by reference (collectively, the "Terms"), establish the legal framework and conditions under which Client Max Ltd ("we," "us," or "our"), offers subscription plans, software access, template usage, and marketing support.

These Terms specify the authorised ways in which our services may be accessed and utilised on our platform. All users (referred to as "you") are strongly advised to carefully read these Terms for a full understanding before using our services. By subscribing to or using our services, you acknowledge and agree to these Terms. If you do not accept or disagree with any part of these Terms, you must not subscribe to or use our services.

This legal agreement governs your access to and use of any services provided by Client Max Ltd and all other interactions related to our platform. By subscribing to or using our services, you enter into a binding agreement with us, underscoring the importance of understanding these Terms.

Client Max Ltd, trading as Client Max, retains the right to amend these Terms at any point. Changes take effect immediately upon their publication but you will be given 14 days notice via email. By continuing to use the Platform after such changes have been posted, you signify your acceptance of and agreement to the revised Terms.

We recommend consulting with a legal professional to ensure that your use of the Platform aligns with these Terms and all applicable laws.

Definitions and Interpretations

You/Your/Your Business: Refers to you personally, your company or business entity, or any entity you represent with authorisation.

We/Us/Our: Client Max Ltd, doing business as Client Max, along with our platform partners, Lead Connector and High Level.

Services: The range of functionalities, features, and services available to you through your subscription.

Platform: The software/s on which the Service is provided on.

User Content: Any content, data, or materials uploaded, created, or sent through the Services by you or any user linked to your account.

Confidential Information: Any proprietary or confidential material that is explicitly marked as such or designated as confidential in this agreement.

Termination: The conditions under which this Agreement or your Subscription can be ended by either party.

Intellectual Property Rights: Includes all intellectual property rights such as copyrights, trademarks, patents, trade secrets, and any other forms of proprietary rights.

Data Protection: Pertains to all applicable UK data protection and privacy legislation, including the Data Protection Act 2018, the UK's adaptation of the General Data Protection Regulation (GDPR), and any other relevant EU regulation that applies in the UK, as well as any subsequent data protection and privacy legislation.

Liability: The provisions that define the scope and limitations of liability for each party involved in this Contract.

Force Majeure: The conditions that excuse a party from fulfilling its obligations due to events beyond its control that could not be reasonably anticipated.

1: Information About Us

1:1 Our site is owned and managed by Client Max Ltd, trading as Client Max, a limited company registered in England with the company number 15722060. Our registered office is located at Lower Ground Floor, 122 Bath Road, Cheltenham, Gloucestershire, United Kingdom, GL53 7JX.

2: Service Access

2.1 Age - You may not sign up for our services if you are under 18 years of age.

2.2 Platform Account Ownership - Your use of the Platform requires that you provide full and accurate registration details. This platform is meant for business purposes or professional use. If you register as an individual, you are the account holder. If you register on behalf of a business, the business is the account holder, and you must have the authority to bind the business to these terms.

2.3 Intended Use - You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform in any way that violates applicable laws or regulations. You agree that:

(i) you will maintain all necessary licenses, permissions, authorisations, consents, and permits needed to comply with these Terms

(ii) you are fully responsible for your actions and those of anyone who uses the Platform under your account

(iii) you will not misrepresent the Platform or its services

(iv) you will ensure that anyone using the Platform under your account understands and agrees to these Terms

(v) you own or control all rights to the content you provide on the Platform (vi) you are solely responsible for the quality and integrity of data you provide through the Platform

(vii) you will cooperate with law enforcement and regulatory requests as necessary.

2.4 Excessive Use Restrictions - Our platform offers the Service on the grounds of “reasonable use”. If we determine that your data usage is excessively high, abusive, or negatively impacts the platform, we may take one or more of the following actions:

(1) require you to upgrade your service tier to match your data usage levels, especially if your usage significantly exceeds what your current tier is intended for or if the operational costs to support your usage surpass your subscription fee;

(2) suspend or terminate your access to the platform or services; or (3) limit the amount of data you can use.

2.5 Scheduled and Unscheduled Downtime - Client Max is built on the Platform provided by Highlevel Inc who have a good track record for service reliability. However, you acknowledge and accept that interruptions, whether scheduled or unscheduled, may sometimes occur.

2.6. Use of Communication Services - The Platform may offer features like SMS, MMS, email, voice calls, and other communication methods. If you use these features, you are solely responsible for all communications sent through the Platform and must comply with all applicable laws. Client Max is not liable for your compliance with these laws and does not guarantee that your use of the Platform complies with any laws. Client Max solely provides access to a Highlevel sub-account that provides the technology for these communications; it does not originate, transmit, or deliver any messages via SMS, MMS, email, or other methods. You are responsible for the content, timing, and management of all communications sent from the Platform, including those initiated automatically at your direction.

2.7 Platform Updates - Client Max reserves the right to update or modify the platform at any time, which may change how it previously operated. You agree that your use of the platform or purchase of services does not depend on the delivery or continuation of any specific functionality, feature, service, or third-party services. We reserve the right to modify, suspend, or discontinue any aspect of our site, Service or Platform at any time without prior notice. We bear no liability for any unavailability of our site or any of its parts, regardless of duration.

3: Prohibited Uses

3.1 Prohibited Uses - The actions listed below constitute prohibited uses of our Platform and Service. Engaging in any of these actions is a material breach of this Agreement and may result in immediate suspension or termination of your Account, in accordance with these Terms:

A. Illegal Activities: Using the Platform in any manner that violates any applicable laws or regulations.

B. Harmful Conduct: Using the Platform to exploit, harm, or attempt to exploit or harm others in any way.

C. Inappropriate Content: Sending, receiving, uploading, downloading, using, or re-using any material that does not comply with our Terms.

D. Unlawful Communications: Transmitting, or procuring the sending of, any unlawful advertising or promotional material, including "junk mail," "chain letter," "spam," or any other similar solicitation.

E. Impersonation: Impersonating or attempting to impersonate Client Max, a Client Max employee, another user, or any other person or entity.

F. Disruption: Engaging in any conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm Client Max or users of the Platform or expose them to liability.

G. Overburdening the Platform: Using the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Platform, including their ability to engage in real-time activities through the Platform.

H. Use of the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

I. Unauthorized Access and Interference:

a. Using any robot, spider, or other automatic devices, processes, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.

b. Using any manual process to monitor or copy any of the material on the Platform or for any other unauthorised purpose without our prior written consent.

c. Using any device, software, or routine that interferes with the proper working of the Platform.

d. Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

e. Attempting to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform.

f. Attacking the Platform via a denial-of-service attack or a distributed denial-of-service attack.

g. Otherwise attempting to interfere with the proper working of the Platform.

3.2 Criminal Offenses - Actions in contravention of the above clauses may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breaches to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

4: Third-Party Services

4.1 Third-Party Services - The platform may include or provide access to services provided by third parties. Client Max is not responsible for the functionality or availability of these third-party services. If you pause or delete your platform account, some features (like specific phone numbers or email services) may not be available when you reactivate your account. If you pause your account for more than 30 days and we continue to incur costs for third-party services on your behalf (like maintaining a phone number), we reserve the right to release the phone number or delete your account without liability and you will be invoiced for the balance. Client Max is not liable for any interruptions or problems caused by these third-party services.

4.2 Third-Party Content - The platform may include content from third parties. Using this third-party content is entirely at your own risk. Any opinions or statements expressed in third-party content are those of the third party and do not reflect the views of Client Max. We are not responsible for any third-party content, nor do we endorse, guarantee, or assume liability for it. You are responsible for ensuring that your interactions with third-party content comply with these Terms and applicable laws.

4.3 Third-Party Links - Our platform may contain links to third-party websites that are not owned or controlled by Client Max. These links are provided for your convenience only and do not imply an endorsement, sponsorship, or recommendation by Client Max of the third-party, the third-party website, or the information contained therein.

4.4 No Liability - Accessing any of the third-party websites linked to our platform is entirely at your own risk. When you click on a third-party link, you will leave the Client Max site. Any personal information you provide to the third-party website will not be collected or controlled by Client Max but will be subject to the third party's privacy policy, which may differ from that of Client Max. You should read the privacy policy of the third-party website before providing any personal information.

4.5 User Caution - We advise you to check the terms and conditions and privacy policies of any third-party websites or services that you visit from our platform before engaging in any dealings with them. Client Max is not liable for any harm related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

5: Copyright & Intellectual Property

5.1 Responsibility for Copyright Compliance - As a user of the Platform, you are responsible for ensuring that all materials you use or actions you take through the Platform do not infringe upon the copyright or any other intellectual property rights of any third party. You agree to conduct due diligence to prevent any intellectual property infringement and will hold harmless and indemnify Client Max and its people from any claims, liabilities, damages, or costs that arise from any breach of copyright or other intellectual property rights related to your use of the Platform. By using the Platform, you acknowledge that you have no right to distribute copyrighted material without proper authorisation from the copyright owner and accept full responsibility for any legal consequences that may result from such actions.

5.2 Ownership of Intellectual Property - All intellectual property created, developed, or provided by Client Max, including but not limited to workflow templates, graphics, copy, and content, remains the sole property of Client Max. You are expressly prohibited from selling, distributing, transferring, licensing, or otherwise exploiting any such intellectual property in any manner that is not expressly authorised by Client Max. This includes any reproduction, modification, derivative works, or other forms of utilisation. By using the Platform, you acknowledge that unauthorised use of Client Max’s intellectual property may lead to legal action and you agree to respect the ownership rights of Client Max in all such materials. Your access to and use of these materials is conditional upon your compliance with these terms, and any infringement may result in termination of your access to the Platform and potential legal and financial repercussions.

5.3 Content & Third-Parties - You may not disclose any Content saved or downloaded from Our website apps to third parties (save for any professional advisors or consultants) for commercial purposes without first obtaining our (or our licensors, as appropriate) written consent to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

6: Liability & Indemnification

6.1 Liability Limitation - Client Max and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Client Max has been advised of the possibility of such damages), resulting from the use or the inability to use the service or any other matter relating to the service. You acknowledge that we are not responsible or liable for any deletion or failure to store information or content maintained or transmitted through the Platform. We do not warrant or guarantee that our website and apps will meet your specific requirements, that it will not infringe upon the rights of third parties, that it will be compatible with all software and hardware, or that it will be free from security vulnerabilities, to the extent permitted by law.

6.2 Indemnification - You agree to indemnify, defend, and hold harmless Client Max and its directors, affiliates, officers, agents, employees, and partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Platform, your connection to the Platform, your violation of these Terms of Service, or your violation of any rights of another.

6.3 Indemnification Term - This indemnification obligation will survive the termination or expiration of your account and these Terms of Service.

6.4 Limitation of Liability From Loss of Service - To the fullest extent permitted by applicable law, Client Max shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the inability to use the services during periods of interruption, suspension, or unavailability of the service, regardless of whether the interruption was foreseen or unforeseen.

6.5 Use of Service at Own Risk - By accepting these Terms, you acknowledge that the operation of our services may be interfered with by numerous factors outside of Client Max's control. Client Max is not liable for any data loss or other damages caused by such service interruptions. Your use of the platform signifies your agreement to this clause and your understanding that you are using the services at your own risk.

7: Security & Data Backups

7.1 Data backups - You are responsible for backing up your data at regular intervals. We strongly advise regularly and comprehensively backing up all content and data associated with your account to prevent any loss. Client Max accepts no responsibility for lost data, whether that’s caused by user error, Platform malfunction, malicious activity or any other means.

7.2 Account Security - You are solely responsible for maintaining the confidentiality and security of your account login credentials. You agree to notify Client Max immediately if you suspect any unauthorised use of your account or other breach of security. Client Max disclaims all liability for any loss or damage arising from your failure to comply with this security obligation.

7.3 Password Protection - You must take all necessary precautions to protect the integrity of your passwords and other authentication methods used to access the platform. This includes creating strong passwords and ensuring they are updated regularly. Client Max is not liable for any loss or damage resulting from unauthorised access to your account. We reserve the right to disable your login credentials at any time, at our sole discretion, particularly if we believe you have breached any of these Terms. Accounts are non-transferable, and you must take steps to prevent unauthorised access to your account.

7.4 Account Activity - You are responsible for all activities that occur under your account and any costs incurred by these activities including but not exclusively limited to usage costs, whether conducted by you, your employees, or a third party (including contractors or agents). Client Max expressly disclaims any liability for losses or damages arising from unauthorised use of your account.

7.5 Disclaimer of Responsibility - Client Max is not responsible for the content or accuracy of any external sites linked from our platform. We do not control, endorse, or guarantee the content found on such sites. You acknowledge and agree that Client Max is not responsible for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy, or existence of any advertising, products, or other materials on, or available from, such websites or resources.

8: Privacy

8.1 Privacy - By using the Platform and submitting information, you agree to our use and sharing of that information as outlined in our Privacy Policy, which is incorporated here by reference. All personal data provided will be processed and protected in accordance with applicable data protection laws including GDPR.

8.2 Data Ownership - You remain the sole owner of any personal data uploaded to the Platform, and must abide by all applicable laws and regulations including GDPR/UK GDPR or any other applicable data laws in your jurisdiction.

9: Feedback and Suggestions

9.1 Ownership of Feedback - Client Max welcomes feedback, comments, and suggestions for improvements to our Services ("Feedback"). You agree that all Feedback you give to Client Max shall be considered non-confidential and non-proprietary. Client Max shall be free to use, reproduce, disclose, and otherwise exploit such Feedback without limitation or attribution. You hereby grant Client Max a perpetual, irrevocable, non-exclusive, royalty-free, transferable license to use, modify, prepare derivative works of, sell, and distribute the Feedback in any lawful manner, applying to all known or later-developed technology. This may include, without limitation, the development and marketing of new products and services incorporating such Feedback. Unless you notify us otherwise in writing, you grant Client Max permission to reference your name and logo on our website and in marketing materials solely for the purpose of identifying you as a user of the Platform.

9.2 No Obligation - While we value your feedback, you agree that Client Max is under no obligation to compensate, acknowledge, or respond to it. Client Max reserves the right to use Feedback without any obligation to compensate the submitting party for any purpose whatsoever.

9.3 Accuracy of Information - You represent and warrant that any Feedback you provide is accurate, not confidential, and not in violation of any contractual restrictions or other third-party rights. Client Max takes no responsibility and assumes no liability for any Feedback provided by you or any third party.

10: Subscription Plan and Usage Billing

10.1 Pricing - For current pricing and plan details, visit the pricing page on our website. We reserve the right to change subscription prices periodically. Changes will apply to renewals and new subscriptions, not current billing cycles. You’ll receive a 10-day notice before any price update takes effect, with the option to cancel if you disagree with the new prices.

10.2 VAT - We aim to keep all website prices accurate; however, please note these prices exclude VAT.

10.3 Billing Cycle - Our billing includes monthly subscription fees, usage credits, and, for some plans, onboarding fees. Your first payment starts your billing cycle, which will automatically renew unless you cancel.

10.4 Monthly Subscription Plan - All subscription plans renew automatically at the end of each billing period unless cancelled in advance. You may cancel your subscription at any time via your account or by contacting us. Payment is required in advance, either monthly or yearly. Once your order is processed, we'll charge the payment method you provided and send a monthly invoice to your email. This plan gives you access to services as outlined in the provided quotation.

10.5 Usage Credits - Usage is tracked by credits that will auto-recharge when they run out. If credits run out, and are unable to be topped up then access to certain services may stop until you replenish them. Billing questions can be directed to our support team at [email protected]

10.6 Payment Method Maintenance - Keep your payment card details current in your account for subscriptions and usage credits. Update your card details through your account interface.

10.7 Failed Payments - If we can't process a payment due to card issues, we'll restrict access to your account until you update your card information. You'll receive an email with a link to update your details and complete the payment.

10.8 Subscription Plan Limitations and Upgrades - Your subscription has limits on contacts and users, as specified in your plan. If you exceed these limits, we'll contact you to discuss an upgrade, which can be handled directly through your account interface.

10.9 Termination - You may terminate your Subscription Plan at any time. No partial refunds will be given, but you will retain access to the Services until the end of your current subscription period.

10.10 Unused Use Credits - No refunds will be issued for unused ‘use credits’.

10.11 Cancellation - To cancel, send an email to [email protected] with your company name, your name, and the primary admin's email address. Cancellation takes effect from the date you send the email. Billing will stop at the end of your current billing cycle after we receive your cancellation notice. Except where required by law or otherwise stated in these Terms, all fees are non-refundable, including unused credits or partial subscription periods.

10.12 Right to Terminate Your Subscription - We reserve the right to terminate your Subscription and all associated accounts and content if:

You breach, or we suspect you have breached, these Terms of Service.We suspect you are involved in illegal activities.Any fees due remain unpaid for 30 days past their due date.We reasonably believe the security or integrity of the Services has been compromised.We choose to terminate for convenience, in which case a prorated refund for unused time within the current billing period may be issued. Termination may occur with or without prior notice.

10.13 Account Closure - You have the right to close your account at any time. Account closure will lead to the deletion of your data and will terminate access to any services that require account login. This action also cancels any current subscriptions. Account closure can be initiated through the provided mechanism within your account settings.

11: Force Majeure and Suspension of Obligations

11.1 Exemption from Liability Due to Unforeseen Events - We shall not be liable for any failure to perform or delay in performing our obligations where such failure or delay results from any events beyond our reasonable control. This includes, but is not limited to, power outages, disruptions from internet service providers, labour disputes like strikes and lock-outs, lockdowns, blackouts, cyber-attacks, civil unrest, fires, explosions, floods, extreme weather conditions, earthquakes, acts of terrorism or war (declared or undeclared), epidemics, natural disasters, or other unforeseeable events.

12: Governance & Jurisdiction

12.1 Governing Law - This agreement, as defined in these Terms of Service, and all aspects of our relationship, whether contractual or otherwise, shall be governed by and construed in accordance with the laws of England.

12.2 Jurisdiction - Any disputes or claims arising out of or in connection with these Terms of Service or our relationship, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Negotiation and Mediation - In the event of a dispute, before resorting to arbitration, both parties agree to first attempt to resolve any disputes arising out of or related to these Terms of Service or our relationship through informal negotiation. If the dispute cannot be resolved by negotiation within 90 days, the parties agree to then attempt mediation, engaging a neutral third-party mediator agreed upon by both parties. The mediation process will be conducted in accordance with the mediation rules of the Arbitration Association of England and Wales. This does not affect your statutory rights.

12.4 Mandatory Arbitration - If the dispute is not resolved through negotiation or mediation, the parties agree to submit the unresolved dispute to binding arbitration as a final recourse. The arbitration will be conducted in accordance with the rules of the Arbitration Association of England and Wales. The arbitration proceedings shall take place in England.

The content provided on our website is for informational purposes only and is not intended as specific advice. Client Max Ltd is not liable for any losses that may result from relying on this information. Unauthorised reproduction, redistribution, or modification of any content from our website—including text, graphics, videos, audio, and software code—is strictly forbidden without prior written consent from Client Max Ltd.